Support for MacScan 2 is ending August 1st, 2016
UPDATED: August 1, 2016
Effective August 1, 2016, SecureMac has discontinued service and support for MacScan 2. This page has been updated to provide users with resources and helpful information regarding the end of support for MacScan 2. Our team is always available to answer any questions you may encounter during this period as we transition from MacScan 2 to MacScan 3. You can contact us through e-mail at firstname.lastname@example.org or by submitting a support ticket here: https://www.securemac.com/support/index.php?pg=request.
MacScan 2.9.6, the latest and final version of MacScan 2 updated as of August 1, 2016, is available for existing users and can be downloaded here: http://dl.securemac.com/files/MacScan/MacScanInstaller2.9.6.dmg
There will be NO further updates made to MacScan 2.
What is end of service for MacScan 2?
After more than 10 years, support for MacScan 2 ended, effective August 1, 2016. After August 1, 2016, SecureMac is no longer providing technical support or malware definition, tracking cookie blacklist, or program updates for MacScan 2. We continue to strongly encourage users of MacScan 2 to consider upgrading to MacScan 3.
What happens after the end of service for MacScan 2?
After August 1, 2016, no further updates will be released for MacScan 2, and the program is no longer supported by SecureMac. If you have not already, we strongly encourage existing MacScan 2 users to upgrade to MacScan 3. Subscribing to MacScan 3 provides you with advanced capabilities designed to address the newest generation of malware threats and makes it more effortless than ever for you to keep your Mac and your information protected, with discounted upgrade pricing available to current MacScan 2 customers.
Are other SecureMac products affected by the end of service for MacScan 2?
No. The end of service effective August 1, 2016 only applied to MacScan 2, and does not affect other products offered by SecureMac. Other SecureMac products, including PrivacyScan and MacScan 3, are unaffected by the end of service for MacScan 2 and will continue to receive updates and support from SecureMac.
How can I upgrade to MacScan 3?
Existing MacScan 2 customers can enter their serial number on www.securemac.com/upgrade to check upgrade pricing and discount eligibility. MacScan 2.9.6, available for download here http://dl.securemac.com/files/MacScan/MacScanInstaller2.9.6.dmg, can streamline the upgrade process with options to automatically fill out the upgrade eligibility form or copy your existing MacScan 2 serial number to your clipboard for easy reference.
How much does MacScan 3 cost?
To protect a single computer for one year, MacScan 3 will be $49.99 or for two years, $79.99. For families and small businesses looking to protect three computers, the annual subscription is $79.99 for one year or $149.99 for two years..
Are MacScan 2 users eligible for discounted pricing on MacScan 3?
Yes, but only for a limited time. We have been offering deep discounts since announcing the transition from MacScan 2 on March 1, 2016. We have decided to extend this offer until August 15, 2016. To learn more about this discounted offer, we encourage you to visit https://www.securemac.com/upgrade.
What are the system requirements for MacScan 3?
MacScan 3 is designed specifically for OS X 10.8 and higher, including OS X 10.11 (El Capitan) and macOS Sierra 10.12, a Macintosh computer with a 64-bit processor, Internet connection for malware definition updates and at least 500 MB of available disk space. Users running a version of OS X earlier than OS X 10.8 are encouraged to upgrade to a newer version of OS X.
What should I do if I’m running an older version of OS X?
For the sake of security and continued support of your apps, we recommend upgrading to the most up-to-date version of OS X that your computer can run. The vast majority of hardware sold by Apple in the last 7 years is able to run a newer version of OS X. Apple has further information on the system requirements and steps to upgrade OS X available here: http://www.apple.com/osx/how-to-upgrade/.
What if I can’t upgrade to MacScan 3 (my Mac is too old)? Should I uninstall MacScan 2?
After August 1, 2016, no further malware definition or tracking cookie blacklist updates will be issued for MacScan 2. The program will still launch, but without updates to the malware definitions and tracking cookie blacklist it will not be protecting against threats discovered after August 1, 2016.
Other vendors may have products that support old versions of OS X, but with each year that passes and each new release of OS X by Apple, vendors drop support for older versions, so options might be limited in your case.
We would highly recommend upgrading to a newer version of OS X if at all possible, as Apple has stopped supporting OS X 10.7 (as well as older versions of OS X) and no longer provides system or security updates. The vast majority of hardware sold by Apple in the last 7 years is able to run a newer version of OS X. Apple has further information on the system requirements and steps to upgrade OS X available here: http://www.apple.com/osx/how-to-upgrade/.
What are the differences between MacScan 3 and MacScan 2?
MacScan 3 offers a plethora of new features over MacScan 2 including detection of over 26,000 blacklisted tracking cookies. Some of the additional features include drag-and-drop scanning, scan logs, the ability to specify files/folders to skip during scans and much more. Explore more of the new features and improvements in MacScan 3 in this side-by-side comparison chart to see just how MacScan 3 offers great security and privacy protection for your Mac:
|MacScan 2||MacScan 3|
|Automatic Cookie Cleaning||Not Supported||Not Supported|
|Better Performance||up to 5x faster|
|Custom Cookie Settings||Not Supported||Supported|
|Drag-and-Drop Scanning||Not Supported||Supported|
|Enhanced Scan Scheduler||Not Supported||Supported|
|Expanded Cookie Blacklist||14,673||26,995 +|
|Malware Definition Updates||12/yr||32/yr +|
|Malware Quarantine||Not Supported||Supported|
|Scan Progress Indicator||Not Supported||Supported|
|Smart Scan Technology||Not Supported||Supported|
Where can I learn more about MacScan 3?
We encourage our customers to visit the new MacScan 3 website. It showcases some of the major new features and improvements that have been built into MacScan 3. Alternatively, the MacScan 3 User Guide gives a comprehensive overview of the complete functionality of the program itself, and provides more in-depth information on individual features and settings.